UQ students and staff, and hospital staff members, use document delivery to request:

  • items we don't hold in our collection
  • scanned copies of journal articles and book chapters from our print collection

There's no charge for standard document delivery. Our borrowing rules list the number of requests you can make per semester.

Delays to document delivery time frames 

[Updated 10 June 2021] Please note that requested items may be delayed, or unavailable, as many of our supply partners continue to be impacted by COVID-19. Time frames for requests depend on services at individual libraries in Australia and overseas, as well as their license conditions.

Should we be unable to provide your item, we will notify you by email and close the request. You can contact us to reopen the request at a later time.

We apologise for any inconvenience. 

Document delivery request forms
(UQ login required)

It may be quicker to submit requests through Library Search because the item's details will be pre-filled into the form for you.

To do this, make sure to select the checkbox to Include results not available online, which expands your results beyond our immediately available items. A Request document delivery option will appear in each item result eligible for this service, linking to the pre-filled Document Delivery form.

Manage your requests

Use the Document Delivery Portal to track, cancel or message us about a request.

View or download your documents from the portal when they are delivered.

How items are delivered

  • Electronic copies of articles, chapters and scanned items: you will be sent a link via email
  • Printed copies of articles and chapters: you will be asked for your preferred pick-up location or address
  • Books and other physical items: you will be notified via email when they are ready to pick up. The loan length will vary
  • External and remote students: select Personal Delivery as your pick-up location to have physical items posted to you

Urgent delivery

We can try to get the items that you need urgently. Delivery costs apply.

  1. On the request form, select the Service level as Rush or Express delivery.
  2. Forward the email notification you receive to ddr@library.uq.edu.au and include your mobile phone number.
  3. We will send you an online payment link via email when the request is processed.

We accept Mastercard, Visa and American Express.

Delivery costs and time frames

Delivery method Cost (inc. GST) Time frame
UQ-held journal articles and book chapters No charge 5 business days (approximately) if the item is available
Standard (Core) No charge

2 weeks (approximately) within Australia.


  • Articles usually arrive within 7 to 10 business days
  • Books may take quite some time to supply
Rush: 24-hour service Copies: A$37.40
Loans: A$52.60

24 business hours to send you the item or advise that we can't supply in that timeframe.

Rush books can only be supplied from within Australia and may take up to 2 business days to arrive.

Express: 2-hour service (copies only)


2 business hours to send you the item or advise that we can't supply in that timeframe.

Library to Library

Please see our services for other libraries information on how to request document delivery from UQ Library.


Email ddr@library.uq.edu.au for assistance.