Request document delivery
Eligibility
UQ students, UQ staff, and hospital staff who are members of UQ Library can use this service.
What you can request
Use document delivery to request:
- resources we do not hold in our Library collection
- scanned copies of journal articles and book chapters from our Library print collection.
Cost
There is no charge for standard document delivery.
Number of requests
Visit borrowing rules and charges for the number of requests you can make per semester.
How to request
1. Use Library Search
Use Library Search to submit a document delivery request using a prefilled form.
- Log in and search for the item you need. Enable the toggle 'include results regardless of availability'.
- If you can find the item in Library Search but it is not available, open the item and choose Place a request
- The Document Delivery Portal will open with the resource details prefilled. Check and adjust the details if necessary and select Submit.
Watch Request document delivery (YouTube 2m14s) for a short demonstration.
2. Document delivery request form
If we don't hold the item you need, complete our document delivery form to request a:
Please provide as much information as possible to help us identify the item.
Manage your requests
Use the Document Delivery Portal to:
- track, cancel or message us about a request
- view or download your documents when they are delivered.
How items are delivered
- Electronic copies of articles, chapters and scanned items: you will be sent a link via email.
- Printed copies of articles and chapters, books, and other physical items: you will be notified via email when they are ready to pick up. The loan length will vary.
- External and remote students: may select Personal Delivery as your pick-up location to have physical items posted to you. Visit borrow by mail for more information.
Urgent delivery
We can try to get the items that you need urgently. Delivery costs apply.
- On your request form, select the service level as Rush or Express delivery.
- When you receive an email notification, forward the email to ddr@library.uq.edu.au and include your mobile phone number.
- When the request is processed, we will send you an email with a link for online payment. We accept Mastercard, Visa and American Express.
Delivery costs and time frames
Select the delivery method to see the cost and time to deliver.
Cost (including GST)
No charge
Timeframe
5 business days (approximately) if the item is available
Cost (including GST)
No charge
Timeframe
2 weeks (approximately) within Australia.
International:
- articles usually arrive within 7 to 10 business days
- books may take quite some time to supply.
Cost (including GST)
Copies: A$42.00
Loans: A$59.20
Timeframe
24 business hours to send you the item or advise that we can't supply in that timeframe.
Rush books can only be supplied from within Australia and may take up to 2 business days to arrive.
Cost (including GST)
A$63.10
Timeframe
2 business hours to send you the item or advise that we can't supply in that timeframe.
Other libraries
Visit Document supply for Australian and overseas libraries
Enquiries
Contact our Document Delivery team for assistance.
Email ddr@library.uq.edu.au