UQ students and staff, and hospital staff members, use document delivery to request:

  • resources not in our collection
  • scanned copies of journal articles and book chapters from our print collection

There's no charge for standard document delivery. Our borrowing rules list the number of requests you can make per semester.

Ways to request

Request via Library Search

Use Library Search to submit a document delivery request using a prefilled form, after logging in:

  1. Search for the resource, and if not already enabled, enable the toggle to Include results regardless of availability
  2. If the resource is found but is not available, open the item and choose Request document delivery
  3. The Document Delivery Portal will open with the resource details prefilled. Check and adjust the details, and select Submit

See Request document delivery (YouTube 2m14s) for a short video walkthrough.

When a resource is not found in Library Search, a request can be submitted using a document delivery request form.

Request via document delivery request form

Use our document delivery request forms to request the following types of resources. Please provide as much detail as possible to help us identify the item.

Manage your requests

Use the Document Delivery Portal to track, cancel or message us about a request.

View or download your documents from the portal when they are delivered.

How items are delivered

  • Electronic copies of articles, chapters and scanned items: you will be sent a link via email.
  • Printed copies of articles and chapters, books, and other physical items: you will be notified via email when they are ready to pick up. The loan length will vary.
  • External and remote students: select Personal Delivery as your pick-up location to have physical items posted to you

Urgent delivery

We can try to get the items that you need urgently. Delivery costs apply.

  1. On the request form, select the Service level as Rush or Express delivery.
  2. Forward the email notification you receive to ddr@library.uq.edu.au and include your mobile phone number.
  3. We will send you an online payment link via email when the request is processed.

We accept Mastercard, Visa and American Express.

Delivery costs and time frames

Delivery methodCost (inc. GST)Time frame
UQ-held journal articles and book chaptersNo charge5 business days (approximately) if the item is available
Standard (Core)No charge

2 weeks (approximately) within Australia.


  • Articles usually arrive within 7 to 10 business days
  • Books may take quite some time to supply
Rush: 24-hour serviceCopies: A$42.00
Loans: A$59.20

24 business hours to send you the item or advise that we can't supply in that timeframe.

Rush books can only be supplied from within Australia and may take up to 2 business days to arrive.

Express: 2-hour service (copies only)


2 business hours to send you the item or advise that we can't supply in that timeframe.

Library to Library

Please see our services for other libraries information on how to request document delivery from UQ Library.


Email ddr@library.uq.edu.au for assistance.