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Request document delivery

Eligibility

UQ students, UQ staff, and hospital staff who are members of UQ Library can use this service. 

What you can request 

Use document delivery to request: 

  • resources we do not hold in our Library collection
  • scanned copies of journal articles and book chapters from our Library print collection.

Cost

There is no charge for standard document delivery.

Number of requests 

Visit borrowing rules and charges for the number of requests you can make per semester.

How to request

1. Use Library Search

Use Library Search to submit a document delivery request using a prefilled form.

  1. Log in and search for the item you need. Enable the toggle 'include results regardless of availability'.
  2. If you can find the item in Library Search but it is not available, open the item and choose Request document delivery
  3. The Document Delivery Portal will open with the resource details prefilled. Check and adjust the details if necessary and select Submit.

Watch Request document delivery (YouTube 2m14s) for a short demonstration.

2. Document delivery request form

If we don't hold the item you need, complete our document delivery form to request a: 

Please provide as much information as possible to help us identify the item.

Manage your requests

Use the Document Delivery Portal to:

  • track, cancel or message us about a request
  • view or download your documents when they are delivered.

How items are delivered

  • Electronic copies of articles, chapters and scanned items: you will be sent a link via email.
  • Printed copies of articles and chapters, books, and other physical items: you will be notified via email when they are ready to pick up. The loan length will vary.
  • External and remote students: may select Personal Delivery as your pick-up location to have physical items posted to you. Visit borrow by mail for more information.

Urgent delivery

We can try to get the items that you need urgently. Delivery costs apply.

  1. On your request form, select the service level as Rush or Express delivery.
  2. When you receive an email notification, forward the email to ddr@library.uq.edu.au and include your mobile phone number.
  3. When the request is processed, we will send you an email with a link for online payment. We accept Mastercard, Visa and American Express.

Delivery costs and time frames

Select the delivery method to see the cost and time to deliver.

Other libraries

Visit Document supply for Australian and overseas libraries 

Enquiries

Contact our Document Delivery team for assistance. 

Email ddr@library.uq.edu.au