Service options

Australian libraries can submit document supply requests via:

There are four levels of service, with additional costs determined by delivery method and volume.

Core

  • Item sent or negative response within 4 working days
  • Service cost: $16.50
  • Copies delivered by fax, CloudStor, email, or standard post (or equivalent)
  • Loans are delivered by standard post (or equivalent)

Rush

  • Item sent or negative response within 24 hours
  • Service cost: $16.50 + $16.50 levy
  • Copies delivered by fax, CloudStor or email
  • Loans delivered by express post (or equivalent)

Express

  • Item sent or negative response within 2 hours
  • Service cost: $16.50 + $33 levy
  • Copies delivered by fax, CloudStor or email
  • Loans delivered by negotiation

QULOC (subject to bi-lateral agreement)

  • Item sent or negative response within 2 working days
  • Given priority over other Core requests.
  • Express and Rush levies as above.
  • Service cost: $9.90
  • Copies delivered by CloudStor or email

Conditions

  • All prices are in Australian Dollarsand are GST inclusive.
  • New Zealand, Fiji, Singapore & New Guinea libraries are charged Australian rates (-10% GST).
  • Working days are measured in whole days and hours of business are 8am-5pm AEST, Mon-Fri.
  • Loans are for 8 weeks, cannot be renewed, and are subject to recall after 1 week.
  • Requests must include the statement: This complies with s50 of the Copyright Act 1968

Delivery prices

Delivery by fax or email is free but Express post or equivalent incurs the following charges:

  • Under 500g: $8.70
  • Loans up to 3kg: $12.40
  • Loans over 3 kg: negotiated

Volume charges

  • Prices for copies are for up to 50 pages. A $4 charge applies for each additional 50 pages.
  • Prices for microfiche are for up to 6 pages. A $15 charge applies for each additional 6 pages.
  • Prices for microfilm are for up to 3 reels. A $15 charge applies for each additional 3 reels.
  • Prices for special copying, e.g. fragile materials and maps, are by negotiation.

Payment options

Contact

Email:  dds@library.uq.edu.au
Phone: + 61 7 334 63674

Document Supply Service
Information Systems and Resource Services
Duhig Building, St Lucia Campus
University of Queensland, 4072
Australia