Service options

Australian libraries can submit document supply requests via:

There are four levels of service, with additional costs determined by delivery method and volume.

Core

  • Item sent or negative response within 4 working days
  • Service cost: $16.50
  • Copies delivered by fax, CloudStor, email, or standard post (or equivalent)
  • Loans are delivered by standard post (or equivalent)

Rush

  • Item sent or negative response within 24 hours
  • Service cost: $16.50 + $16.50 levy
  • Copies delivered by fax, CloudStor or email
  • Loans delivered by express post (or equivalent)

Express

  • Item sent or negative response within 2 hours
  • Service cost: $16.50 + $33 levy
  • Copies delivered by fax, CloudStor or email
  • Loans delivered by negotiation

QULOC (subject to bi-lateral agreement)

  • Item sent or negative response within 2 working days
  • Given priority over other Core requests.
  • Express and Rush levies as above.
  • Service cost: $9.90
  • Copies delivered by CloudStor or email

Conditions

  • All prices are in Australian Dollars and are GST inclusive.
  • Working days are measured in whole days and hours of business are 8am-5pm AEST, Mon-Fri.
  • Loans are for 8 weeks. A single renewal can be requested. Loans are subject to recall after 1 week.
  • Requests must include the statement: This complies with s50 of the Copyright Act 1968

Delivery prices

Delivery by email, Article Exchange, CloudStor, fax or standard post is free but Express post or equivalent incurs an additional charge of $16.50.

Volume and format conversion charges

  • Prices for copies are for up to 50 pages. A $16.50 charge applies for each additional 50 pages.
  • Prices for microfiche are for up to 6 pages. A $16.50 charge applies for each additional 6 pages.
  • Prices for microfilm are for up to 3 reels. A $16.50 charge applies for each additional 3 reels.
  • Prices for special copying, e.g. fragile materials and maps, are by negotiation.

Payment options

Contact

Email:  dds@library.uq.edu.au
Phone: + 61 7 344 33010

Document Supply Service
Information Systems and Resource Services
Duhig Building, St Lucia Campus
University of Queensland, 4072
Australia