Library chatbot

Ask the Library Chatbot for quick answers about library services, student IT and more.

Start a chat

Access the Chatbot 24/7 on the library website:

  1. Press the Chat with us button
  2. Select Ask Library Chatbot

Using the Chatbot

The Chatbot uses keywords from your questions to look for answers on selected UQ websites, including:

  • library and student IT on the library website
  • Learn.UQ (Blackboard) help on the eLearning website
  • exams and general study on my.UQ.

Asking questions

  • Ask one question at a time
  • Use short phrases and keywords
  • Try rephrasing your question or include more keywords 

Chatbot responses

The Chatbot will provide an answer along with links to the source information so you can verify it.

If the Library Chatbot can’t answer your question, it will give you the option to chat with a Library staff member during staffed hours or send a message and Library staff will respond to your question on the next business day. 

Get a copy of your chat by email

If you're logged in to the library website, we'll email you a copy of your chat automatically. 

Otherwise, you can ask the Chatbot for a transcript/copy of the chat and enter your name and email address. Your email will be sent once your Chatbot session is finished.

Ending your chat

Once you're finished chatting, you can close the Chatbot window.

Data and privacy 

  • We will collect the information needed to provide you with the service.  
  • Any personal information you provide, such as name and email, will be kept confidential.
  • We may use some data, such as examples of searches and feedback you provide, to help us evaluate and improve the service. 

For more information about data and privacy, visit the UQ Privacy Policy. 

Feedback

Use our feedback form to send us feedback about the Chatbot. We’ll use your feedback and suggestions to improve our services.

Other ways to contact us