Access/top-up your print account

Access your account from any Library computer or your own device.

On Library computers you can quickly see your balance by clicking the Paper Cut printing application on screen.

Paper cut window showing print balance and links.

  • On a Library computer, click the Access/top-up account link at the top of the PaperCut application window
    • Or on any device, click the Log-in to your print account button below
  • Log in with your UQ student username (e.g. s1234567) and password
  • Guests can sign in using their print/copy card details

Log in to your print account

Top-up your credit

You can securely top-up your print credit using a debit/credit card.

  1. Select your recharge amount in your printing account, e.g. Online Top-up $5.
  2. Enter your debit/credit card details and click Pay Now

Top-up amount options

You will be emailed a receipt once payment has been accepted. Your credit should be available immediately but could take up to 30 minutes to appear.

Email printing@library.uq.edu.au or contact us if you need assistance with your top-up. Please include your name, student number and receipt number so we can investigate.

View recent print jobs

Click Recent Print Jobs in your print account to view a history of your jobs including the type of service, if it completed successfully and the cost of the job

Request print refund

In the event of an error where you are charged for a print service you do not receive, for example, a paper jam, you may request a refund. Your request will be reviewed including the record of recent jobs that indicate whether the job was completed successfully, failed, or was cancelled.

Click Recent Print Jobs in your print account.

Recent print jobs menu item

Locate the job and click Request refund

List of print jobs with refund links.

  • Please provide specific details on the printer error or problem which led to you being inappropriately charged for the job
  • Press Send
  • You will be returned to the Recent Jobs page and the status of your print job will be changed to Refund Pending
  • We will contact you as necessary about your request and automatically refund your credit if your request is successful

Transfer print credit

You are able to transfer credit to other users. The credit is available immediately.

  1. Click Transfers in your account menu
  2. Enter the amount to transfer
  3. Enter the student number (e.g. s1234567)
    Check this carefully. You will not be asked to confirm the transaction
  4. Add a comment as a record
  5. Click Transfer

Trasnfer print credit interface