Director, Library Student Experience
Jeffery Cruz
BA, MA, MLIS, MPA
Director, Library Student Experience
Areas of responsibility
Jeffery is responsible for the frontline Student Experience at the University Library, which includes:
- leading the frontline information and IT assistance and support for students and Library clients
- providing strategic direction and operational oversight for Library space development
- building and enhancing connections with key stakeholders across the University to provide a seamless network of support for UQ students.
Biography
Jeff has worked in the library sector for more than 20 years in academic, public, and special libraries in the US, Spain, and Australia. Prior to joining UQ, Jeff was an Associate Director at the University of Sydney Library where he was responsible for frontline and customer service, library spaces, and student experience and engagement. In that role, he led on the implementation of a new Library Services Platform, improvements in customer service and live chat services, and led working from home and return to campus support throughout COVID. Before that, Jeff was the Manager Library Network at the City of Sydney Library, where he led all front-of-house library services, including significant renovations and new library spaces across the local government area.