Should you encounter a technical problem while using any of the eLearning systems at UQ, please record the following details and contact AskUs:

  1. State the problem you are facing. (eg. Cannot submit a Blackboard assignment)
  2. Give details of the task you were performing:
    • State what you were doing. (e.g. Taking an online quiz)
    • Provide a step-by-step description of the process you followed that resulted in the problem. (Give as much details as you can)
    • Were you given any specific instructions to follow? Add instructions / link to instructions if available.
  3. If possible, take a screenshot of the error message. Please include a full screen shot of the window / screen, not just a cut-out of the error.
  4. If the error message includes a "Session Debug Log Code" link, please click on this link and record the log code.
  5. Provide details of the system you were using:
    • Operating System  (eg Windows, Mac, Linux, Chrome, iOS, Android, etc)
    • Internet Browser (eg Internet Explorer, Microsoft Edge, Mozilla Firefox, Safari, Google Chrome, etc.)
    • Device Ownership - i.e. Personal Device or Organization owned (e.g. UQ computer)
  6. Include:
    • Course Code eg. ABCD1001
    • Location of the content / tool you were accessing. (e.g. Assessment > Assignment 1 > Blackboard submission link)
    • Student Number and Name
  7. Add your location details (e.g On campus in the Central Library or at Home)

Please contact AskUs with the details you recorded above and they will assist you.

By following these steps, you will assist us with determining the cause of the problem and enable us the opportunity to resolve or correct the underlying issues.