Help for Library Search issues

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If you are having difficulties accessing Library resources or experience an issue in Library Search, you can try the following suggestions:

  • Navigate to the resource via Library Search and make sure you are logged in before clicking links to access online resources
  • Refresh your browser, and close all windows of your browser and open a fresh session
  • Clear your browser cache and cookies, which can be helpful for 'Bad request' type errors. See How do I clear my browser history (including cookies and cache)?
  • Try another browser, such as Chrome if you have been using Firefox
  • Use incognito mode (Chrome) or a private window (Firefox)
  • For connection issues, you can check your browser settings and any extensions, antivirus settings, internet connection, and with your ISP for any outages or known performance issues
  • Check for other pathways to access the resource
    • In Library Search results, look for Access PDF and Access HTML links
    • Open the Library Search record to see if there are more View It links to try
    • In the online source platform, look for options such as EPUB, if the PDF isn't working
  • UQ VPN is not required to use Library Search or access resources from Library Search, but can be a useful temporary workaround for issues if off-campus: VPN (virtual private network). You can also try navigating directly to the resource without ezproxy URL, while the UQ VPN is active

You can also:

  • Check for alert banners across the top of Library Search, for known current issues
  • Let us know by using the Report a problem button in the Library Search record
  • Ask us for help