Help for Library Search issues

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If you are having difficulties accessing Library resources or experience an issue in Library Search, you can try the following suggestions:

  • Make sure that you are logged in on the correct UQ username and password, with access to online resources. See Borrowing rules and check your logged in status to UQ's Internet Management Service (IMS)
  • Review the Show license View It information in the Library Search record, for the expected level of access for your membership type
  • Navigate to the resource via Library Search and log in before clicking links to access online resources
  • Clear your browser cache and cookies. See How do I clear my browser history (including cookies and cache)?, and close all windows of your browser to open a fresh browser session
  • Check your browser settings for blocks on content such as popups, and try disabling addons and extensions
  • Try another browser, such as Chrome if you have been using Firefox, or try using incognito mode (Chrome) or a private window (Firefox)
  • Look for other pathways to access the resource
    • In Library Search results, look for Open Access PDF, Access PDF and Access HTML links
    • Open the Library Search record to see if there are more View It links to try
    • In the online source platform, look for options like EPUB, if the PDF isn't working
  • Check your internet connection, and with your ISP for any outages or known performance issues. If you have another provider, try switching to mobile hotspot
  • The UQ VPN is not required nor recommended to use with Library Search and to access online resources from Library Search, but it can be a useful temporary workaround to try if you are experiencing issues off-campus: VPN (virtual private network)

You can also:

  • Check for alerts across the top of Library Search, for known current issues
  • Let us know by using the Report a problem button in the Library Search record
  • Ask us for help

Note: On 26 June 2023 we moved to OpenAthens as our system for providing convenient and secure access to online resources. OpenAthens replaced EZproxy, which was then retired on 9 January 2024.