This error message is displayed when you open the Safe Exam Browser application rather than launching your exam through

Launch Safe Exam Browser from

  1. Go to and find the exam on the dashboard.
  2. Follow the on-screen prompts to open the test in Safe Exam Browser. 

Note: If you are completing an assessment outside of a central examination period, you may need to self-enrol to show your exam on your Inspera Dashboard. Refer to Your Assessments in Inspera for more details.

If this has not resolved the issue, contact AskUs for support, or raise your hand to speak with a Tech Assistant if you are in an exam room.