Current UQ students and staff can access EndNote on Library computers or install EndNote on a personal device or UQ computer.

For your personal device

Before you download EndNote or update to a new version, do or avoid the following:

  • Do not install EndNote (or EndNote libraries (files)) on cloud storage e.g. OneDrive, Dropbox, Google Drive, iCloud
  • Check compatibility and system requirements for your computer on the EndNote site.
  • Back up existing EndNote library files and any customised content (e.g. output styles and import filters), close all programs related to EndNote and uninstall previous versions.
  • Check the current issues.

Do not download directly from the EndNote site.

You may need to unzip the downloaded file to run the installation process.

Contact or visit us for help installing EndNote.

Current issues

Mac users

M1 Macs 

Users may get an error message such as "Word wasn't able to load an add-in. Your add-in isn't compatible with this version of Word". Office 365 version v16.46 has a compatibility issue with the current EndNote CWYW version. Try these steps:

  1. Quit EndNote and Word
  2. Open Finder and go to the Applications folder
  3. Highlight the Microsoft Word app file by clicking on it once. Note: You do not need to launch Word, just highlight it
  4. Go to the File menu at the top of your screen and choose Get Info
  5. Under General, check the option for Open using Rosetta
  6. If these steps don't fix the issue you can contact AskUs to downgrade your MS office version to be compatible with EndNote. Note: EndNote will work for users with x86 Intel Macs updated to Office 365 v16.46.
  • When installing EndNote on macOS Mojave and later versions, you may need to perform this additional step.


  • If a trial version of the EndNote software becomes installed, and you are asked for the product code, uninstall and reinstall.

Word EndNote add-in not appearing or has disappeared

Sometimes the EndNote add-in for Word does not appear after installing or disappears after initially being available.

Visit EndNote toolbar disappeared in Word for instructions on how to fix it.

Convert to plain text for documents on cloud storage

For cloud saved documents, EndNote will not automatically save a second copy when converting to plain text.

If you choose continue on the message window, EndNote will remove all EndNote code from your original document. 

Follow these steps to safely convert to plain text on cloud saved documents.

Library computers

EndNote is installed and available on Library computers.

Other UQ computers

Self-installing software on UQ computers explains how to install EndNote on a UQ-issued computer.

Decorative If asked for an administrator password, contact your School, Faculty or Institute IT staff for assistance.

Access EndNote

Watch Accessing the EndNote software (YouTube, 59s)

Update EndNote

To check that your EndNote software is updated to the latest version on:

  • Windows

    1. Click on Help
    2. Click on Check for Updates
  • Mac

    1. Click on the EndNote program menu
    2. Check for Check for Updates