Current UQ students and staff can access EndNote 20 on Library computers or install EndNote 20 on a personal device or UQ computer.

For your personal device

Before you download EndNote or update to a new version, do the following:

Do NOT download directly from the EndNote site.

Contact or visit us for help installing EndNote.

Current issues

Mac users

M1 Macs 

Users may get an error message such as "Word wasn't able to load an add-in. Your add-in isn't compatible with this version of Word". Office 365 version v16.46 has a compatibility issue with the current EndNote CWYW version. Try these steps:

  1. Quit EndNote and Word
  2. Open Finder and go to the Applications folder
  3. Highlight the Microsoft Word app file by clicking on it once. Note: You do not need to launch Word, just highlight it
  4. Go to the File menu at the top of your screen and choose Get Info
  5. Under General, check the option for Open using Rosetta
  6. If these steps don't fix the issue you can contact AskUs to downgrade your MS office version to be compatible with EndNote. Note: EndNote will work for users with x86 Intel Macs updated to Office 365 v16.46.
  • When installing EndNote on macOS Mojave and later versions, you may need to perform this additional step.


  • If a trial version of the EndNote software becomes installed, and you are asked for the product code, uninstall and reinstall.

Library computers

EndNote 20 is installed and available on Library computers.

Other UQ computers

Self-installing software on UQ computers explains how to install EndNote on a UQ issued computer.

Decorative If asked for an administator password, contact your School, Faculty or Institute IT staff for assistance.

Access EndNote

Watch Accessing the EndNote software (YouTube, 59s)

Update EndNote

To check that your EndNote software is updated to the latest version on:

  • Windows

    1. Click on Help
    2. Click on Check for Updates
  • Mac

    1. Click on the EndNote program menu
    2. Check for Check for Updates