AskUs: We're here to help you online and on campus

AskUs is our help and information service. We're here to help you online and on campus. Contact us anytime if you need some help. 

UQ students, we can help you with

  •   Searching
  •   Accessing resources
  •   Referencing
  •   Borrowing and membership
  •   Wireless internet
  •   Learn.UQ (Blackboard)
  •   Printing
  •   Student passwords

Get help when and how it best suits you

Get support online

Contact us anytime online: 

  1. Chat with us
  2. Talk to one of our friendly staff over the phone +61 7 3346 4312

 between 8am and 8pm, Monday to Friday and between 12pm and 5pm on weekends.

AskUs service points and hours

From Week 1 of Semester 2, AskUs service points at Central Library, JK Murray Library (Gatton), and PACE Health Sciences Library will reopen. The AskUs service point at the UQ/Mater McAuley Library was already open. 

Hours for the service points are:

  • Central Library, 8am-6pm, Monday to Friday
  • JK Murray Library (Gatton), 9am-4pm, Monday to Friday
  • PACE Health Sciences Library, 9am-4pm, Monday to Friday
  • UQ/Mater McAuley Library, 9am-4pm, Monday to Friday.

You can also Visit our Virtual Service Point at Dorothy Hill Engineering and Sciences Library 8am-6pm, Monday to Friday.

Tips for when you visit us

We're still providing the same friendly service to you but you might notice a few changes at our service points. 

  • Some services might be online only.  We're still providing IT support but we can't handle your devices. We may assist you online instead.
  • You'll notice physical distancing measures around the desks - like marks on the floor to show you where to queue and stand. 
  • Our staff will be happy to help you but we ask you to stand 1.5 metres back from the desk.
  • We're providing hand sanitiser for your convenience.
  • We cannot loan equipment.

Face to face with a little space

You must follow physical distancing guidelines in library spaces,  including when:

  • using our study spaces and group areas - see study space availability for current building capacities
  • booking and using group rooms. Check the room information to find the capacity in UQ Book It before booking a library room.

Stay home if you are sick, waiting on test results for COVID-19, or you have been asked to self-isolate.

Help prevent the spread of viruses by:

  • washing your hands regularly with soap and water 
  • avoiding sharing objects like phones, keyboards, and pens
  • cleaning equipment after use
  • when coughing and sneezing, cover your mouth and nose with a flexed elbow or a tissue (throw away the tissue immediately and wash your hands)

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Last updated:
21 August 2020