This error message appears when there is a process running on your device that is prohibited by Safe Exam Browser (SEB).
This can include:
- Using a monitor, keyboard, or mouse
- Programs running in the background such as Team Viewer, Steam or Zoom
- Using Safari to open Safe Exam Browser (only Chrome and Firefox are recommended).
Stop prohibited processes
- Close the error message by entering the Invigilator Password and selecting the option to close Safe Exam Browser. If you are in an exam room, a Tech Assistant will need to complete this step.
- Stop prohibited processes by completing the following steps:
a. Disconnect external devices connected by USB, HDMI or Bluetooth
b. Close programs running in the background by pressing Ctrl + Alt + Del (Windows) or Cmd + Opt + Esc (MacOS) and selecting all programs besides Chrome / Firefox and select End Task / Force Quit (Finder will remain open on MacOS).
- Re-open the exam by navigating to uqi.inspera.com in Chrome / Firefox only (do not use Safari as this is not recommended for Safe Exam Browser). If you already commenced your exam, a Tech Assistant will need to complete this step.
